Shipping policy

Shipping Policy

Effective Date: August 6, 2026

Website: www.kidox.in

Thank you for visiting and shopping at Kidox. Following are the terms and conditions that constitute our Shipping Policy.

Processing Window: All orders are processed and dispatched within 1 to 2 business days (Monday through Saturday, excluding public holidays).
Order Cutoff Time: Orders placed before 2:00 PM IST are processed on the same day. Orders placed after 2:00 PM IST or on Sundays/holidays will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive an immediate order confirmation via email and/or SMS/WhatsApp.

We deliver across 27,000+ pin codes in India using reliable courier partners (such as Delhivery, Bluedart, Xpressbees, and India Post).

(Note: Delivery times are estimates and start from the date of dispatch, not the date of order.)

Availability: Cash on Delivery (COD) is available for eligible pin codes across India.
Verification: To prevent bogus orders, COD orders may require a quick phone or WhatsApp confirmation from our team prior to dispatch.
Handling Fee: A nominal COD processing fee (if applicable) will be shown at checkout.

Once your order is shipped, you will receive a Shipment Confirmation Email & SMS/WhatsApp messagecontaining your Tracking ID / AWB Number and a link to track your package live.
You can also track your shipment status anytime by logging into your account or contacting our support team.

Delays: While we strive to deliver your orders on time, unexpected delays may occur due to severe weather conditions, national holidays, courier operational issues, or unforeseen logistics disruptions. If there is a significant delay, we will notify you via email or phone.
Incorrect Address: Please ensure your shipping address, pincode, and contact number are accurate during checkout. Kidox is not responsible for delayed or failed deliveries resulting from incomplete or incorrect address details provided by the customer.
Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If you are unavailable or fail to receive the delivery, the package will be returned to our facility. Re-dispatch charges may apply to re-ship returned packages.

Damaged Packaging: If your package arrives visibly damaged or tampered with, please refuse to accept it from the delivery agent and notify us immediately.
Damaged Items: If the outer package is intact but the item inside is damaged upon opening, please contact us within 48 hours with unboxing photos/videos at karmenterprise210@gmail.com or +91 7984863925. We will send a free replacement or issue a full refund as per our Return and Refund Policy.

Currently, Kidox only ships within India. We do not offer international shipping at this time.

For any questions regarding shipping, order tracking, or delivery issues, please reach out to our team: