Refund policy


Cancellation, Return & Refund Policy

Effective Date: August 6, 2026

Website: www.kidox.in

At Kidox, we strive to ensure that you and your child love every product purchased from us. If you are not entirely satisfied with your purchase, we are here to help. Please review our 7-day return and refund guidelines below.

1. 7-Day Return Window

You have 7 calendar days from the date of delivery to request a return or exchange for an item purchased on www.kidox.in.

Eligibility Criteria for Returns:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • The product must be in its original packaging (including tags, labels, boxes, and instruction manuals).

  • Proof of purchase (order number, invoice, or receipt) is required.

Non-Returnable Items:

  • Products marked as Clearance, Final Sale, or Non-Returnable on the product page.

  • Items damaged due to misuse, altered parts, or general wear and tear after delivery.

2. Damaged, Defective, or Incorrect Items

We inspect all items before dispatch, but if you receive a damaged, defective, or incorrect product:

  1. Please notify us within 48 hours of delivery at karmenterprise210@gmail.com or WhatsApp/Call +91 7984863925.

  2. Include your order number and clear photos/videos showing the issue and original packaging.

  3. Once verified, we will arrange a free replacement or issue a 100% full refund (including any applicable shipping fees).

3. How to Initiate a Return

  1. Request: Send an email to karmenterprise210@gmail.com or message us on WhatsApp (+91 7984863925) with your Order ID, reason for return, and photo proof if damaged.

  2. Pickup / Shipping:

    • Reverse Pickup: We offer reverse pickup service in most pincodes across India. Our courier partner will collect the product from your shipping address.

    • Self-Ship: If reverse pickup is unavailable in your location, you may ship the product back to our warehouse. We will reimburse standard shipping costs up to a pre-approved amount once the item passes inspection.

  3. Quality Check: Once received at our facility, the returned product undergoes a quality inspection within 24 to 48 hours.

4. Refund Process & Timelines

Once your return is approved following quality inspection, your refund will be processed as follows:

  • Prepaid Orders (Credit/Debit Card, Net Banking, UPI, Wallets):

    The refund will be credited directly back to the original payment source within 5 to 7 business days.

  • Cash on Delivery (COD) Orders:

    Refunds for COD orders will be transferred via UPI or direct Bank Transfer (NEFT). Our team will request your payment details securely once the return is approved. COD convenience charges (if any) are non-refundable.

5. Order Cancellation

  • Before Dispatch: You can cancel your order within 12 hours of placing it or before it is shipped (whichever is earlier) for a full, immediate refund.

  • After Dispatch: If the package has already been shipped, it cannot be cancelled mid-transit. You can refuse the package at delivery or initiate a standard return within 7 days of receiving it.

6. Contact Us

If you have any questions or need assistance with your return, reach out to us:

  • Email: karmenterprise210@gmail.com

  • Phone / WhatsApp: +91 7984863925

  • Support Hours: Monday – Saturday: 10:00 AM – 7:00 PM IST